FAQ

What kind of plastic is used in the manufacturing of this dinnerware?

The plastic used in this dinnerware is known as Polystyrene (PS).

Is the plastic BPA free?

Yes.

Will the plates retain their shape when used for serving hot food items?

Yes. The plastic in these plates is designed to handle hot items without losing its shape or bending.

Is this dinnerware microwave and dishwasher safe?

No. This is not designed to be microwave and dishwasher safe.

Do you accept custom orders if the color or quantity of plates or flatware needs to be changed?

We can accommodate custom orders but these will be priced differently based on
number of pieces and requested colors. These will require additional time for  manufacturing, so the order should be placed at least 3 months prior to the day of the event.

Can the dinnerware be reused?

It is meant to be used as disposable dinnerware. But, many of our customers have used them more than once. The key is to hand wash them and dry them immediately, if you want to avoid discoloration.

What is the processing and handling time before an order is shipped?

The standard processing and handling time is 3 business days after the order is received.

What do I do with the all the dinnerware sets if my event is cancelled?

If your event is cancelled, you can return the dinnerware sets within 30 days of purchase. But, they must be unused and returned in their original box. 

Do you ship to Alaska and Hawaii? If yes, are the rates different?

Yes. The rates for Alaska and Hawaii vary from other states.

What can I do if I am not satisfied with the product or I have received a defective item?

Bobfaw Creations believes in 100% customer satisfaction. Therefore, if you are not satisfied with the quality of our product, you can return it for a full refund. But, dinnerware should be in brand new condition and returned in its original box.

If you have received a defective item, we will be happy to offer an exchange at no additional cost to you. 

Is gift wrapping available?

No, gift wrapping is not available at the moment.